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Provincial directive protects system capacity

The Ministry of Health has recently announced the provincial expectation (known as Directive #2) that all non-emergent and non-urgent surgeries and procedures be stopped.

Urgent and emergency surgeries and procedures will continue.

All programs and services at WPSHC are currently subject to challenges based on the rapidly changing impacts of COVID-19. We are doing everything we can to protect our delivery of safe, sustainable care.
The information provided here is subject to change based on the capacity of our care teams.

What does this mean for WPSHC patients?

• Anyone in the community who has an appointment scheduled for any procedure, program, or service may be contacted by someone from the health centre or a clinical office in advance of their scheduled appointment. If contact has not been made, patients should call their existing contact for more information about their scheduled procedure, program, or service.

As much as possible, we are planning to maintain most of our currently scheduled services in Ambulatory Care, Out-patient Rehabilitation, Diabetes Education Centre, and Medical Imaging.

Please see the information included here.

• Urgent appointments in Ambulatory Care will continue as scheduled. These include, but are not limited to: chemotherapy, specialist clinics, and nursing care.
    All Ambulatory Care referrals must be from a local primary care provider.

• Our Out-patient Rehabilitation Department, Diabetes Education Centre, and Medical Imaging (x-ray, ultrasound, mammography, CT) will continue to provide services in accordance with ongoing COVID-19 protocols. There will be some changes to patient programs. Services will continue to be offered with consideration given to cases at highest risk for deterioration. Some increase in wait times for less urgent referrals may occur.
    Non-urgent and screening appointments including Ontario Breast Screening and Bone Mineral Density exams will be re-scheduled; affected patients will be contacted directly.
    Any inquiries regarding Medical Imaging appointments can be directed to 705-746-9321 extension 3602.
    Referral from a primary health care provider is required for out-patient services and procedures in these departments.

 • All out-patient services and procedures will be triaged with priority for urgent and emergency referrals.

• Should organizational demands or provincial directions no longer support these practices, we will contact patients directly to provide revised information.

• At WPSHC, important care decisions will continue to be based on individual care plans in consultation with medical and clinical care teams.

WE ASK OUR PATIENTS TO CONTACT US if they become symptomatic or are isolating due to a positive COVID-19 contact. Please let us know prior to your appointment so we can best plan to support you and offer care that is timely and safe for you and our staff.